Refund Policy

1. Overview

This Refund Policy explains when a Larp Hub purchase may be eligible for a refund and how to request one. It does not limit any non-waivable rights or remedies you may have under applicable law.

2. Seven-Day Eligible Refund Window

For time-limited plans (Starter, Pro and Premium), you may request an ordinary refund within 7 calendar days after the payment is confirmed. Requests made after that seven-day window are not eligible for an ordinary discretionary refund, subject to the exceptions below.

3. Permanent & Lifetime Digital Access

Lifetime digital-access purchases made before the current plans were introduced are final sale once payment is confirmed and access is provided. Because these products give immediate, continuing access to digital tools, libraries, downloads, or other resources, they are not eligible for an ordinary discretionary refund. The exceptions and legal rights described in this policy still apply.

4. Time-Limited Access

A time-limited Larp Hub purchase grants access for the duration shown at checkout. The access period begins when Larp Hub confirms and fulfills the purchase, ends on the expiration date maintained by Larp Hub, and does not renew automatically. Buying another access period is a separate purchase initiated by you.

5. Exceptions

Nothing in this policy prevents remedies required by applicable law. We will also review issues such as duplicate charges, unauthorized charges, or a verified failure by Larp Hub to provide the purchased access. These situations are handled based on the facts of the transaction and any rights that cannot lawfully be waived.

6. PayPal Payments

PayPal payments are made with a PayPal gift card in the amount shown at checkout. Send the gift card code and the order note shown at checkout to our staff through a support ticket so we can match it to your purchase. Codes sent without the order note may be delayed, and gift card balances may not be refundable to the original card.

7. How to Request a Refund

Use Larp Hub Support to submit a refund request. Include enough information for us to identify the purchase, such as your Larp Hub account, order or payment reference, and the product at issue. Do not send full card numbers or other sensitive payment credentials through Support.

8. Approved Refunds

When a refund is approved, Larp Hub submits it back to the original payment method used for the charge. The time required for the refund to appear can depend on the payment provider, card network, and financial institution.

9. Changes & Contact

We may update this policy as Larp Hub evolves. For questions about a purchase or refund request, use the Support option below or the Support link in Larp Hub.