Questions and answers.
Everything people ask before and after they buy. Can't find it? Open a ticket in our Discord.
What does each plan include?
- Starter ($7.99, 7 days): Core access. Simulations: Websites. 500 files of content. Mockup Tool.
- Pro ($16.99, 30 days): Expanded access. Simulations: Websites + Web Apps. 1,000 files. All tools. Prompt Library.
- Premium ($24.99, 90 days): Complete access. Simulations: Websites + Web Apps. Full content access. All tools. Prompt and Growth libraries. Priority support.
How long does a plan last?
Starter lasts 7 days, Pro 30 days and Premium 90 days from the moment your payment is confirmed. Buy the same plan again before it ends and the time is added to what you have left.
What happens when my plan ends?
Your access to the library and tools stops and your Discord plan role is removed. Your account, orders and reviews stay. Buy a plan again any time to pick up where you left off.
Can I upgrade?
Yes. Buy a higher plan and it replaces your current one with a fresh timer. You can't buy a lower plan while you have a higher one active.
I had Premium or PremiumX before. What changed?
PremiumX is now Premium and the old Premium is now Pro. Both stay lifetime for the people who bought them, so they never expire and nothing needs to be renewed.
Are Simulations and the Mockup Tool available?
They are part of the plans and are still in development. They are marked "Coming soon" in your dashboard and will appear there when they are released.
How do I pay?
Pick a plan and sign in with Discord. Checkout gives you the exact amount and a short note. Pay with Cash App (include the note) or buy the matching PayPal gift card. Then press "I've sent the payment". Litecoin and card are coming soon.
How does PayPal work?
PayPal works through gift cards: $9 for Starter, $20 for Pro and $25 for Premium. Buy the one for your plan from the link on checkout and send us the code in a purchase ticket. Because gift cards come in fixed amounts, it won't match the plan price exactly.
When do I get access?
As soon as your payment is confirmed. Your dashboard updates and your Discord role is added automatically. Refresh the page if it hasn't changed yet.
I paid but nothing happened.
Payments are checked by hand, so it can take a little while. Make sure the note from checkout was on your payment. If it has been a while, open a ticket in Discord and tell us your note.
Can I get a refund?
Digital access is final once it's unlocked. If something is broken or you were charged wrong, open a ticket and we'll sort it out. See the refund policy.
Can I sign in with email?
Not yet. Sign in with Discord.
How do I contact support?
Open a ticket in the Larp Hub Discord, or use the Support page when you're signed in.